• How do I do my purchase?
  
• I would like to rethink my order. Can I cancel it?
  
• I have not found the product I am looking for on the site?
  
• How do I find out whether or not you have received my order?
  
• I would like to make a gift. What do I do?
  
• Is it safe to give my payment card number?
  
• Can I pay by other means than on line by payment card?
  
• What happens if I am not available at the time of delivery?
  
• What happens if my package gets lost?
  
• How and when can I contact you regarding a query or some advice?

How do I do my purchase?
You put all the items chosen into your basket. A basket is just like a supermarket trolley. Therefore, at any time, you can add, change or cancel products.
You can even abandon your basket! Putting products into it does not commit you to anything.

I would like to rethink my order. Can I cancel it?
At any time, before confirming your payment, you can cancel or change a product or your whole order.
If you have already paid on-line, you have 7 working days to return your order if you are not satisfied

I have not found the product I am looking for on the site?
Do not hesitate to contact us. The list of products presented on our site is not restrictive and we undoubtedly have the Périgord product you are looking for?

How do I find out whether or not you have received my order?
Périgord Produits offer confirmation of order. We are committed to informing you personally by e-mail as soon as we have received your order.
We also let you know the date and method of despatch.

I would like to make a gift. What do I do?
You ‘fill up your basket’ and when you come to completing your details, you also type, in the relevant box, the delivery address for this gift order.
Of course, you will receive the invoice and if you want to enclose a note, let us know the message by e-mail, and we will be delighted to write it on your behalf.
All this at no extra cost to you.

Is it safe to give my payment card number?
Yes, because you payment is taken care of by the Caisse d’Epargne system and the data is encoded and secured.

Can I pay by other means than on line by payment card?
Yes, of course: by cheque, by bank transfer, by telephone, after printing the order form and sending it to us.

What happens if I am not available at the time of delivery?
The Post Office Agent or the carrier will leave a note in your letter box. You can then organise another time for your package to be delivered.

What happens if my package gets lost?
Despatch is by the French Post Office Colissimo Suivi, by Chronopost (despatch with tracking). At any time, you can find out where you package is with the barcode. Your package is handed over to you only once you have signed the receipt form. Despatches abroad, outside the European Union, are made by the Post Office priority post.

How and when can I contact you regarding a query or some advice?
We will be delighted to answer your queries from 8 am till 8 pm, Monday to Saturday, by telephone at +33 5 53 29 31 31 or +33 6 87 31 62 19.
You can also contact us
by fax: +33 5 53 30 29 65
by e-mail:
by mail: PERIGORD PRODUITS
Service Clientèle
Les Peneyrals
24590 St Crépin et Carlucet
France