Terms and conditions
The Terms and Conditions govern the sales contracts for gastronomic, regional and craft products from the Perigord and neighbouring areas between PERIGORD PRODUITS, EURL Oustal du Chêne Vert, registered in France, and its customers. The contract is governed by French law and Terms and Conditions in French will prevail.
Offer Confirmation
Confirmation of the order form means unreserved and full acceptance by the customer of these Terms and Conditions, which are the only Terms and Conditions valid at the time of the order.
Data recorded by perigord-produits.com form the evidence of the all transactions made between perigord-produits.com and its customers.
Data recorded on the payment system form the evidence of financial transactions.
Offer Specification
Offers on the site are neither permanent nor final and are valid while they are displayed on the site.
Photographs complementing or not texts and descriptions of products are not contractual.
Offers are valid without any geographic restriction, unless otherwise stated.
Validity of Offer
Offers are valid as long as stocks last and in the case of some products, during specific so-called seasonal periods. The product description will include a note to that effect.
In the case of gift boxes, should an ordered item be unavailable, Périgord Produits will replace it with a similar or better item.
Prices
Prices are net, in Euros, inclusive of all taxes, except delivery costs. They can be reviewed at any time without notice. For a delivery outside of France and outside the European Union, products and carriage are invoiced exclusive of taxes.
VAT
Regulations are set by the European Union.
Dispatch to a European Union (EEC) Country
Invoice inclusive of French VAT, unless the recipient is VAT registered.
For any GIFT dispatch paid in France: invoice inclusive of French VAT
Dispatch to a non European Union (EEC) Country
Invoice exclusive of taxes and charges.
Payment
Orders are payable in Euros only.
We have chosen CAISSE D’EPARGNE, one of the top French banks, for secured payment.
After confirming your order, you type in your payment card number and its validity date onto to the CAISSE D’EPARGNE secured payment server.
Once the payment is confirmed, your order is then prepared and despatched.
Périgord Produits will not, at any time, get to know a client's card number and cannot save it in memory.
You can use one of the following payment cards in complete trust: EUROCARD/MASTERCARD, VISA, CB.
If you choose not to pay by card, you can decide to pay:
- by cheque, by printing the order form and sending it by mail.
- by telephone by giving us your card number and its expiry date. In this case, you will need to confirm your order in writing (mail, fax or e-mail).
- by bank transfer Banking details CAISSE D'EPARGNE AQUITAINE NORD
Do you need extra information? FAQ
Delivery Cost
Périgord Produits has decided to pay for part of the delivery costs. Your share is dependent upon the total weight of your order and the country of destination.
All our products can be delivered to the various mentioned countries, unless otherwise determined by government provisions and exclusive of regions or countries excluded by postal services at the time of your order.
Delivery Time
When your order is received, it is processed as soon as possible.
Once the payment is cleared, we e-mail you to confirm. The order is then sent within two days for both France and other countries, unless otherwise stated in exceptional circumstances: product unavailability, order quantities, very busy period, force majeure.
You receive a confirmation e-mail of the dispatch.
Specific feature of despatches outside the European Union: the two day time limit is met subject to obtaining within that time any veterinary and customs certificates that may be necessary, duly validated by the competent authority. An order may only be despatched once all relevant documents have been received.
For the delivery to take place in the shortest time possible, the recipient's name and telephone must be quoted. It is advised not to send a package to a postal box or poste restante
Once dispatched, your ordered will be delivered :
| FRANCE |
by Colissimo Suivi |
within 24 to 48 Hrs |
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by Chronopost or TNT |
within 24 Hrs |
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| French Overseas Departments |
by Colissimo Suivi |
within 4 to 8 days |
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by Chronopost or TNT |
within 2 to 3 days |
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| EUROPE |
by Colissimo Suivi Europe |
within 4 to 6 days |
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by Chronopost or TNT |
within 1 to 2 days |
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Overseas French Territories and OTHER COUNTRIES
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by Priority Mail |
within 4 to 10 days |
| (except regions or countries excluded by postal services) |
by Chronopost or TNT |
within 1 to 7 days |
Once your order is handed over to the Post Office Officer or the carrier, Périgord Produits will not be liable for any lengthy or irregular routings, any damage to the goods due to a late collection or non collection of these goods by the buyer.
Routing delays will not give rise to a countercharge, damages, nor a cancellation of the current order.
If however, your order has not been delivered within 30 days we would offer either a new delivery time, or the cancellation of your order and/or your money back.
The buyer bears the risk relating to the carriage of goods. On receipt of your package, before opening it, check its condition. Should you find signs of package damage or deterioration, state your reservations to the carrier in person and write your findings on the delivery note. The Post Office or the carrier, as necessary, should be advised in writing, by registered post with receipt of any damage or deterioration, with a copy to Périgord Produits.
Once any damages or deterioration have been found, we would be grateful if you could let us know as soon as possible to enable us to assist you with the procedures.
Taxes and Customs Charges
Regulations are set by the European Union.
Dispatch to a non European Union Country and to French Overseas Departments and Territories:
- the recipient is liable for any customs charges, taxes and various charges and fees
The amount of these taxes is dependent upon the regulations applicable in the country of destination. These taxes are outside the control of Périgord Produits who have no prior knowledge of what they will amount to.
Depending upon each country's different Customs regulations, the client is responsible for finding out from the relevant local authorities about any import restrictions applicable in the country of destination of the products they wish to order.
Excise Duty on Wine and Spirit
Regulations are set by the European Union.
Alcohol may not be allowed in some countries.
Dispatch to a European Union Country
- if the recipient is not an approved bonder or registered operator and also for GIFT despatches: the invoice is inclusive of French duties.
- if the recipient is an approved bonder or registered operator: the invoice is exclusive of duties.
Dispatch to a non European Union Country
- the invoice is exclusive of French duties, any duties in the country of destination are borne by the client.
Guarantees
All our products are guaranteed and all care has been taken to ensure their compliance. Should an item be defective, please return it in its original packaging and we will exchange it or give you a credit note or your money back.
The return of goods will not give any right to compensation or damages.
Gift
For a gift sent to a non European Union country, by request from Customs and to avoid any delay or prevention of the delivery, we are obligated to write the value of the gift and also to enclose the invoice in the package.
Obligations of Parties
Périgord Produits will, once the order is confirmed and paid, deliver the requested goods to the client within the stated time frame.
The customer will give Périgord Produits an accurate address where the delivery can take place during working hours.
Satisfied or Your Money Back Guarantee
According to article L121-16 of the Consumer Code, the client has seven working days from the time of receipt of the order to return the goods to Périgord Produits for exchange or reimbursement, without incurring penalties outside return carriage costs.
We will not accept goods returned if their sell-by-date has expired.
If the package and/or products are returned, have not been opened and are in their original packaging: the order and/or products and any carriage costs are reimbursed.
If the package and/or products are returned, unopened and in their original packaging because you are dissatisfied: the order and/or products are reimbursed, you bear the cost of return delivery.
If the order and/or products are returned because one or more products were faulty: the order and/or products and any carriage and return carriage costs are reimbursed.
The money will be returned within fifteen days from receipt of returned goods.
Liability
The products we hand over to the carrier are compliant and under our responsibility with regards to French law, which is the only law that governs Périgord Produits.
After despatch, any product exposed to heat or damaged for any reason will not be guaranteed by Périgord Produits. It is recommended to keep these products in a dry cool place. Product risks are transferred to the Post Office Agent or the carrier when the goods are handed over by Périgord Produits.
The client is solely responsible for checking in advance that importing and consuming these products are in compliance with the laws of the country of destination.
The buyer is solely responsible for product selection, storage and use from the delivery day onwards.
Disputes
Any order is made with the agreement of the client, without any limitation of Périgord Produits Terms and Conditions.
In case of dispute, our customer service is available to settle any situation as best as possible.
In any case, an answer will be given to all queries or claims regardless of the means of communication used, ie. letter, e-mail or telephone call.
Any claim will be processed within 10 days from the date of receipt in our office.
Any dispute relating to the sale will be dealt with under French law by the Sarlat tribunal de commerce (commercial court), which is the sole competent court.
Customer Service
Our Customer Service Department is available during working hours.
Christine et Gilles Hermès
Périgord Produits
Sarl Oustal du Chêne Vert
Les Peneyrals
24590 St Crépin et Carlucet
Tel +33 5 53 29 31 31 or +33 6 87 31 62 19
Fax +33 5 53 30 29 65
e-mail:
Data Protection
We are committed to protecting all the data you pass on to us to deal with your order. This data is for Périgord Produits use only and will not be, at any time, sold, traded, transferred or exchanged.
Registered site No 816987 with CNIL Commission Nationale de l’Informatique et des Libertés (National Commission for Data Protection) whose task is to ensure the Data Protection Act is enforced.
According to French Act No 78-17 of 6th January 1978 regarding computing, files and personal data, you can contact Périgord Produits Client Department to access, view, change, rectify and cancel information you have give us.
You can contact us:
- by mail:
Christine et Gilles Hermès
Périgord Produits
EURL Oustal du Chêne Vert
Les Peneyrals
24590 St Crépin et Carlucet
- par télécopie : 00 33 5.53.30.29.65.
- by e-mail:
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